24/7 Live Support
Spin Casino is committed to doing everything possible to give its Customers an enjoyable gambling experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gambling and have numerous measures in place to offer checks.
Click here for more information about how to gamble responsibly, in accordance with GambleAware.
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the GAMCARE Self Assessment in order to more impartially assess and better understand your current levels of play.
If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations:
GambleAware
Website: www.gambleaware.co.uk
UK National Helpline: 0808 8020 133
GamCare
Website: www.gamcare.org.uk
UK National Helpline: 0808 8020 133
Gamblers Anonymous
Website: www.gamblersanonymous.org/ga
We take stringent steps to ensure that only people of legal age participate and enter Spin Casino. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.
The legal age for gambling online varies from country to country and so we advise that you the check the rules of your jurisdiction before you play.
An Electronic Age Verification Check will be performed upon registration of an account with Spin Casino. Further details, please refer to our Age Verification Policy.
Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.
Spin Casino encourages each of its Customers to actively participate in the management of their gaming account and offers a variety of responsible gambling features.
Take financial control of your gambling account with the ability to set your own preferred deposit limits.
Deposit limits will apply across all accounts you hold with the respective brands offered by Betway Limited (Betway, Hippodrome, Spin Casino and Dream Bingo).
Deposit limits may be set for the following periods:
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period; and only after a further confirmation from yourself, whilst a decrease to deposit limits will be instantly applied.
Upon making a deposit for the first time at Spin Casino you will be presented with the opportunity to set a monthly deposit limit.
If you would like to set a deposit limit, please click here. Alternatively, you can contact Customer Service for assistance.
At Spin Casino we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:
You can either set the break period yourself via the My Account feature within the software or by contacting Customer Service and asking for a Take a Break period to be applied to your account(s). Upon receipt of your request, Spin Casino will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.
NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Spin Casino.
If you would like to take a break from gambling, please click here. Alternatively, you can contact Customer Service for assistance.
Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself either via the My Account feature within the software or by contacting Customer Service and asking for a Self-Exclusion period to be applied to your account(s). The following Self-Exclusion options are available:
Upon receipt of your Self-Exclusion request, Spin Casino will take the necessary measures to block your access across all brands managed by Betway Limited and will contact you with a view to returning any remaining funds held in account balances cancelling any outstanding wagers and less any unused bonus money.
As a further preventative measure, Spin Casino recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.
NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Spin Casino upon your own request (contact must be either by telephone or in person) and may only come into effect after a 24 hour Cooling-Off period has been instituted.
If you need to stop gambling, you can set a self-exclusion period online by clicking here. Alternatively, you can contact Customer Service for assistance.
Information relating to each of your gaming sessions at Spin Casino can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.
Further information regarding your activity at Spin Casino can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
Don’t get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.
Upon expiry of the time period selected, an automated message reminding you of how long you’ve been playing will appear on the screen and also requires you to select one of the following three options:
If you would like to be reminded about how long you’ve been playing for, please click here to set a Session Reminder. Alternatively, you can contact Customer Service for assistance.
The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:
1) the stake / bet amount; and
2) the number of spins; and
3) a loss limit.
In addition, you can also choose to set:
4) a single win amount.
The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring your remain within your chosen gambling limits.
Last updated: 18/05/2023.
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, Spin Casino encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.
Tips for Parents:
Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, Spin Casino advocates you restrict their access to our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.
Other Important Tips:
Never gamble if:
To participate at Spin Casino, you are required to enter into a ‘Gaming Contract’ with its managing company, Betway Limited, during the registration process by submitting personal data and marking the box labelled “Yes, I am of legal age and agree to the Terms and Conditions”. By entering into a ‘Gaming Contract’ with Betway Limited you are bound by its Terms and Conditions, its Privacy Policy, promotion- or competition- specific terms and conditions, and other rules and policies relevant to your Participation.
In turn, Betway Limited is committed to protecting your privacy and ensuring the security of your personal data. For further details, please view our Privacy Policy.
Before you start gaming at Spin Casino, we recommend that you familiarise yourself with the rules of the games and, in the case of our Casino, try our “Practice Play” mode.
To ensure the maximum protection of our Customers, the payout percentages of our casino games are both certified and published on a monthly basis by eCOGRA (e-Commerce and Online Gaming Regulation and Assurance).
Click here to see the Return To Player (RTP) ratio of each game offered at Hippodrome.
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to Spin Casino via the following means:
E-mail: [email protected]
Post: Hippodrome Online, c/o Betway Limited, PO Box 70417, London, NW1W 7LN
In addition, the written communication must contain the following information:
NOTE: failure to submit a written communication as outlined above may result in a delay and our ability to identify and respond to your complaint/claim in a timely manner.
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason You are not satisfied with the resolution of Your complaint/claim, You may refer the matter to one of our named ADR entities, alternatively, You can refer the matter via the European Commission’s Online Dispute Resolution (ODR) Platform, who will then forward it on to the relevant ADR entity.
Each ADR entity will act as an impartial adjudicator on disputes that arise between Spin Casino and a Customer only when:
ADR entities available to Customers who are residents of Great Britain,
Important to note: ADR is a free of charge service and the ruling reached by the ADR entity will be considered final by both Spin Casino and the Customer, subject to full representation being given to all parties involved.
Click here for more information about eCOGRA’s dispute resolution service and to complete the eCOGRA Dispute Form.
Click here for more information about the ODR Platform’s services and to complete the ODR Complaint Form.
Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Spin Casino via the means of communication listed in the above Customer Complaints procedure.
Last updated: 21/03/2016 at 12:00 GMT.