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Downloading is easy – simply click on the button on this page or click here to download our state-of-the-art software.
The default location will be your desktop. If you save it somewhere else on your computer, simply use the Find (files or folders) Windows facility to locate it.
You’re now ready to get stuck in. Double click on the icon to begin installation.
The minimum system requirements to run the Spin Palace Software: - Pentium 4 OR AMD 1.5ghz GHz or faster
- 1GB Memory
- 10 GB or more available Hard Drive Space
- 128MB memory SVGA, 800x600, 16 bit colour Graphics Card
- Sound Blaster compatible Sound Card
- Microsoft compatible 2-button mouse
For an enhanced casino experience we recommend the following requirements be met. This will allow you to enjoy the unrivalled experience of Spin Palace as it was meant to be enjoyed. Take your gaming to the next level today.
- Intel Core2 Duo 3 GHz or AMD Athlon X2 6000+ (3 GHz) or faster
- 2GB Memory
- 20 GB or more available Hard Drive Space
- 256MB memory SVGA, 1024x786, 32 bit colour (16-million) Graphics Card
- Sound Blaster compatible Sound Card
- Microsoft compatible 2-button mouse
- Internet Explorer 6+, Firefox 3.0.1+
- Flash Player 10+
- Windows XP (32-bit), Windows Vista (32-bit and 64-bit) or Windows 7 (32-bit and 64-bit)
How do I connect to Spin Casino?
Make sure you’re logged on to the internet. Then double click on the Spin Casino icon on your desktop. Alternatively you can:
Click the Start button in Windows.
Select “Spin Casino”.
Click on “Spin Casino”.
To start playing online, you’ll need to first deposit £20 worth of gaming credits.
Guest Accounts are used to enjoy freeplay, you have opened a Real Account – please contact our support team on information on how to open a Guest Account.
No. Guests using Guest Accounts can play for free!
Guest Accounts never expire so you can remain a Guest and play as often as you like.
Yes. Click on the “deposit” button and type in the amount of credits you wish to deposit.
Your password is the case-sensitive password you created when you registered and it must be entered the same way each time you log in. If you have forgotten your password or account number, contact our support team for assistance. Please remember to have your registration details handy.
This is due to a bad connection with your Internet Service Provider (ISP). Disconnect, then reconnect to the internet and try again.
Yes. Spin Casino uses 128-bit SSL (Secure Socket Layer) digital encryption to protect all your details and banking transactions. This is the security standard for online transactions as demanded by major financial institutions.
There are numerous ways to make a deposit. Please take a look at our banking page for more information.
Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however provisions for this by allowing you alternative methods – take a look at our banking page.
Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Spin Casino. All withdrawals are made through our software. Go to the "withdrawal" button on the main screen on the Spin Casino software and enter the amount that you wish to withdraw in the box that appears.
Spin Casino plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. We employ a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits.
In your initial download you will have 2 games, but you can download many more using one of the following methods:
To download a specific game: click on the button of the game you wish to install. The game will start in the same way as the regular games that you have already installed, except that it will take slightly longer to load. During this minor delay, the Casino is downloading the game files necessary to run the game that you have chosen. You will also notice the download progress indicator that appears over the game button. This progress indicator allows you to monitor the download status of the game. Please note that the download time is dependent on the speed of your Internet connection. The Casino will also download new games and upgrades during normal play.
To begin multiple downloads: click on the button of the game that you require and then click "Cancel". The game's progress can be monitored via the progress bar that appears over the game button. Clicking on the next game button will start another download. You will notice that the game button in question, along with the previous game button, both have progress indicators. The game specified by the last button clicked will receive preference and download first.
These are games that have not been downloaded yet and will be identified by being greyed out. These games will automatically be added to your collection while you are playing. If you want immediate access to a greyed out game, simply click on it to begin the download process.
New versions of the game should upload automatically in the background. If you want the upgrade instantly, simply click on the game to begin the download process.
The number of games you choose, your internet connection and your Internet Service Provider’s conditions all affect your download time.
If you encounter any errors, please call our support team.
These games allow you to play Spin Casino games without having to download any software. You will however need Macromedia Flash installed on your computer.
Yes. In accordance with the basic terms and conditions of this Casino you may only have one (1) real account per person. You are however able to use your Flash Casino account with the downloaded games and vice versa. All deposits and wagers will be registered to your account used regardless of which software you are playing on.
Yes, your details are completely safe. Your personal Real Account number and password must be supplied prior to any credit card transactions taking place.
We, and our partner company for fraud protection, Proc-cyber, use state-of-the-art digital encryption technologies, which ensure that your personal details are kept protected at all times.
Yes. The casino software uses 128-bit encryption when data is transferred over the internet. Each player has their own unique account number and players must choose their own personal password.
Simply contact our support team and they’ll help you out right away. They are available 24 hours a day, 7 days a week. Click here for more contact details.
All customer queries will be responded to within 24 hours. Get in touch via email or call us on the below:
If you are older than 18 years of age, then yes you can. Minors may not under any circumstances play at this casino.
No. Spin Casino does not allow players to register credit cards of why they are not signatories.
Spin Casino uses games from Microgaming, the world’s leading gaming developer, who specialise on accuracy, safety and fairness. They have developed Playcheck, which allows you to review your last 72 hours of play – wager by wager.
If your connection cuts out mid play, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during the loss of the internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.
This is caused by slow internet traffic. The signal from the server is not being relayed to your software, so the reels just keep spinning until the signal tells them when and where to stop. If you close the program, you will be refreshed to the last known position.
This is caused by slow internet traffic. The signal from the server is not being relayed to your software, so the wheel just keep spinning until the signal tells them when and where to stop. If you close the program, you will be refreshed to the last known position.
This is due to bad or slow internet connection. The gaming server will hold the wager until it can resolve the bets.