3. Staying in Control
Spin Casino encourages each of its Customers to actively participate in the management of their gaming account and offers a variety of responsible gambling features.
3.1 Set Deposit Limits
Take financial control of your gambling account with the ability to set your own preferred deposit limits.
Deposit limits will apply across all accounts you hold with the respective brands offered by Betway Limited (Betway, Hippodrome, Spin Casino and Dream Bingo).
Deposit limits may be set for the following periods:
- Daily
- Weekly (Monday to Sunday)
- Monthly (calendar month)
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period; and only after a further confirmation from yourself, whilst a decrease to deposit limits will be instantly applied.
Upon making a deposit for the first time at Spin Casino you will be presented with the opportunity to set a monthly deposit limit.
If you would like to set a deposit limit, please click here. Alternatively, you can contact Customer Service for assistance.
3.2 Take a Break
At Spin Casino we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:
- 24 hours
- 48 hours
- 1 week
- 2 weeks
- 3 weeks
- 4 weeks
- 6 weeks
You can either set the break period yourself via the My Account feature within the software or by contacting Customer Service and asking for a Take a Break period to be applied to your account(s). Upon receipt of your request, Spin Casino will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.
NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Spin Casino.
If you would like to take a break from gambling, please click here. Alternatively, you can contact Customer Service for assistance.
3.3 Stop Gambling - Exclusion
Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself either via the My Account feature within the software or by contacting Customer Service and asking for a Self-Exclusion period to be applied to your account(s). The following Self-Exclusion options are available:
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Upon receipt of your Self-Exclusion request, Spin Casino will take the necessary measures to block your access across all brands managed by Betway Limited and will contact you with a view to returning any remaining funds held in account balances cancelling any outstanding wagers and less any unused bonus money.
As a further preventative measure, Spin Casino recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.
NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Spin Casino upon your own request (contact must be either by telephone or in person) and may only come into effect after a 24 hour Cooling-Off period has been instituted.
If you need to stop gambling, you can set a self-exclusion period online by clicking here. Alternatively, you can contact Customer Service for assistance.
3.4 Activity Statement
Information relating to each of your gaming sessions at Spin Casino can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.
Further information regarding your activity at Spin Casino can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
3.5 Session Reminders
Don’t get lost in the game. Establish a Session Reminder and keep track of the time you spend gambling.
Upon expiry of the time period selected, an automated message reminding you of how long you’ve been playing will appear on the screen and also requires you to select one of the following three options:
- Continue
- Exit (end the game)
- View Account History
If you would like to be reminded about how long you’ve been playing for, please click here to set a Session Reminder. Alternatively, you can contact Customer Service for assistance.
3.6 Auto-Play Controls
The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:
1) the stake / bet amount; and
2) the number of spins; and
3) a loss limit.
In addition, you can also choose to set:
4) a single win amount.
The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring your remain within your chosen gambling limits.